The final few hours before the drive to Gatwick. We are experienced packers. Greg does most of the work and does it well. Online check-in is a part of life now. We were pretty relaxed as we already had checked our seat assignments and saw no need to be online at 0910 precisely. Still at 0918.......................I grew tense and irritable as the problems with check-in seemed intractable. Spain (our first port of call), like America requires APIS. We have provided this information time and time again to BA but, for some reason, it does not seem to stick.
Only two weeks ago when details of our booking were changed - because of BA themselves - we provided my passport number and other details for the nth time.
Today, for check-in it wanted them AGAIN but there was a catch of the 22 variety. I put in everything I could and tried to submit it. It wouldn't accept on the basis that it still required my given names BUT that field also said "information already entered" and consequently had no space in which to enter the information demanded.
My friends know me as a calm almost imperturbable type not easily angered by anything. So, when I got through to BA Silver I was a model of calm and courtesy but still managed somehow to convey that I was extremely ticked off. I think it was when I said " I am very ticked off".
Well, BA Customer service was very good and while they were off trying to sort out the problem I resolved the immediate issue by changing log-ons. They have not got to the root of the basic problem and are going to let me know. By e-mail I hope as I am certainly not going to be answering the phone for three weeks.
Well, if you didn't like this entry, you won't want to read on for the next 20 odd days but for those who do - comments welcome.
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